At Eminence Organics, we are committed to delivering high-quality skincare and wellness products. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns Eligibility

  • Products are eligible for return only if they are damaged, defective, or incorrect.

  • Returns must be initiated within 7 days of receiving your order.

  • Items must be unused, in original packaging, and with all tags intact.

  • Personal care or hygiene products cannot be returned due to safety and hygiene reasons, unless the item is damaged or incorrect.

Return Process

To initiate a return:

  1. Email us at info@eminenceorganics.co.in with your order number, product details, and the reason for return.

  2. You may also contact us at +91 9891092495 for assistance.

  3. Once approved, we will arrange for a reverse pickup or guide you on how to send the item back.

  4. After inspection and approval, a replacement or store credit will be issued. Refunds are processed only in specific cases.

Refund Policy

  • Refunds (if applicable) will be processed within 7-10 business days of return approval.

  • Refunds are issued via the original payment method or as store credit.

  • Shipping charges (if any) are non-refundable unless the error was on our part.

Exchange Policy

  • Exchanges are subject to product availability.

  • If the desired product is unavailable, a store credit will be provided.

Need Help?

For any return or refund-related queries, reach out to us: